How we can help
Ex+nєs Bill Planner runs entirely on your device. Support covers understanding features, troubleshooting display or calculation questions, and guidance on managing your local data.
Contact
Email Mahesa Gunawan:
Please include your iOS version and a short description of what you expected versus what you saw. Do not send full payment card numbers or banking passwords—we cannot access financial accounts through this app.
Common topics
- Adding a plan: From Home, choose Add subscription, enter service, amount, monthly or yearly cycle, next renewal date, and optional category, icon, or note, then save.
- Monthly vs yearly display: Yearly amounts are divided by twelve for comparable totals; the Calendar tab still shows the full renewal charge on the scheduled date.
- What-if scenarios: In Insights, open a scenario to exclude plans from an estimate. Your original plans stay active; exclusion affects calculated totals only.
- Archive and restore: Archived plans leave active totals but remain available in settings for restoration or permanent removal.
- Currency: Choose your display currency in settings; amounts you enter use that preference for local calculations.
- Export or delete data: Use settings to export your ledger or delete locally stored data. Uninstalling the app removes on-device storage subject to your backup choices.
What we cannot do
- Cancel or modify real subscriptions with third-party providers
- Pull charges from banks or verify live provider pricing
- Recover ledger data from our servers—plans exist only on your device unless you exported a copy
Related documents
See also the Privacy Policy and Terms of Use for how data is handled and conditions of use.